Shipping Policy
This Shipping Policy applies to orders placed with Franklins Group Ltd.
Order Processing
Your order is sent directly to our office for processing. Once we have received your order and payment, our team will pick, pack, and dispatch your item or items.
Where an order is placed and paid for before 2:00 pm, Monday to Friday, we aim to dispatch it the same day.
Orders placed after 2:00 pm on a Friday will usually be processed on the following Monday, excluding Bank Holidays.
We reserve the right to decline all or part of an order for any reason. If this happens, we will contact you in person, by telephone, or by email.
Payment Before Dispatch
All goods must be paid for in full before dispatch.
All prices include 20% VAT, where applicable.
Franklins VAT Registration Number: GB 795 4074 93.
Delivery Charges and Options
All sewing machines, overlockers, coverstitch machines, and embroidery machines are delivered free of charge to mainland UK addresses.
Due to the value of these products, delivery will need to be signed for.
Orders over £30.00 qualify for free Royal Mail 48-hour delivery. You may also choose to add Royal Mail Tracked 24 or Royal Mail Tracked 48 delivery to your order, where available.
Orders under £30.00 can be sent using Royal Mail Tracked 24 or Royal Mail Tracked 48, where available. Alternatively, you may choose to collect your order from one of our stores free of charge.
Mainland UK Delivery
Free delivery for sewing machines, overlockers, coverstitch machines, and embroidery machines applies to mainland UK addresses only.
If your delivery address is outside mainland UK, additional delivery charges or restrictions may apply. We will contact you if this affects your order.
Click and Collect
You may choose to collect your order from one of our stores free of charge, where this option is available.
Please wait until we have confirmed that your order is ready for collection before visiting the store.
Back Orders and Out of Stock Items
In the rare event that an item is out of stock, we will contact you by telephone and/or email to explain when delivery is expected.
Your order will be dispatched as soon as possible once the item becomes available.
Delivery Times
We aim to dispatch orders promptly, but delivery times may vary depending on the delivery service selected, the product ordered, stock availability, and the delivery address.
Delivery estimates are not guaranteed unless this is specifically stated at the time of order.
Failed Delivery or Incorrect Address Details
Please ensure that your delivery address and contact details are correct when placing your order.
If a delivery is delayed, returned to us, or fails because incorrect or incomplete delivery information was provided, we may need to contact you to arrange redelivery. Additional delivery charges may apply.
Damaged or Missing Deliveries
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us as soon as possible.
Please keep all packaging and delivery documentation, as this may be needed to help us investigate the issue with the courier or delivery provider.
Contact Details
Franklins Group Ltd
13-15 St Botolphs Street
Colchester
Essex
CO2 7DU
Telephone: 01206 574758
Email:info@franklinsgroup.com
Shop opening hours: Monday to Saturday, 9:30 am to 4:30 pm. Closed Sundays and Bank Holidays.
Office opening hours: Monday to Friday, 9:30 am to 4:30 pm. Closed weekends and Bank Holidays.
