“Excellent customer service – called yesterday and asked for a yarn that wasn’t in stock in Ipswich. Colchester branch called me to check exactly what was wanted, I picked it up in Ipswich today. Thank you”
“Just want to say thank for all the help I had on Saturday for choosing my sewing machine, I can see me and mum coming back lots!”
“Took my over locker in tonight as I was having issues with it and the lovely Steve fixed it while I sat there and explained what was wrong with it. Thank you for your time it was much appreciated”
“What a wonderful place! Sadly these days you can get used to slightly shambolic customer service from faceless online stores. NOT here, everyone is extremely helpful be it with a tentative beginners question or a more advanced technical query. Moreover it’s like a creative’s paradise, so glad it’s on my doorstep”
In the last year I have found Franklins store in Colchester excellent! There customer service is wonderful. Every member of staff has been well informed, professional and cheerful.
“Love mooching around this shop…a true Aladdin’s cave of craftery! Excellent on all levels :0)”