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“Excellent customer service – called yesterday and asked for a yarn that wasn’t in stock in Ipswich. Colchester branch called me to check exactly what was wanted, I picked it up in Ipswich today. Thank you”

Vivianne Kacal

‎Franklins Ipswich

“Just want to say thank for all the help I had on Saturday for choosing my sewing machine, I can see me and mum coming back lots!”

Nicky Harris

‎Franklins Salisbury

“Took my over locker in tonight as I was having issues with it and the lovely Steve fixed it while I sat there and explained what was wrong with it. Thank you for your time it was much appreciated”


‎Franklins Salisbury

“What a wonderful place! Sadly these days you can get used to slightly shambolic customer service from faceless online stores. NOT here, everyone is extremely helpful be it with a tentative beginners question or a more advanced technical query. Moreover it’s like a creative’s paradise, so glad it’s on my doorstep”


‎Franklins Colchester

In the last year I have found Franklins store in Colchester excellent! There customer service is wonderful. Every member of staff has been well informed, professional and cheerful.

Collette Brifaut

‎Franklins Colchester

“Love mooching around this shop…a true Aladdin’s cave of craftery! Excellent on all levels :0)”


‎Franklins Colchester